Crypto India Office: Where Exchanges Are Based
Where India's crypto exchanges are based, which authority oversees them, and how to contact exchange support safely without falling for fake office scams.
People search for a crypto India office for different reasons: to check that an exchange is a real Indian company, to find someone to complain to when a withdrawal is stuck, or because a "relationship manager" has invited them to visit. This guide explains where India's main crypto exchanges are based, which government office oversees them, how to reach support the right way, and why fake office and helpline scams are so common.
Key takeaways
- India's largest crypto exchanges are based mainly in Mumbai and Bengaluru; some global platforms have no single headquarters.
- FIU-IND, under the Ministry of Finance in New Delhi, registers crypto exchanges for anti-money-laundering purposes. It does not handle customer complaints about trades.
- Exchanges handle support through their official app, website and email, not through walk-in offices or numbers found in search results.
- Anyone inviting you to an "office" to invest, or asking for fees to release funds, is almost certainly a scammer.
Where India's crypto exchanges are based
| Exchange | Founded | Base | Notes |
|---|---|---|---|
| CoinDCX | 2018 | Mumbai | Backed by Coinbase; FIU-IND registered |
| CoinSwitch | 2017 | Bengaluru | India's largest app by users (company figure) |
| ZebPay | 2014 | Started in Ahmedabad, now Mumbai | India's oldest exchange |
| Mudrex | 2018 | Bengaluru | Y Combinator W19 |
| WazirX | 2018 | Started in Mumbai; now run by Zettai Pte Ltd, Singapore | Restructured in Singapore after its 2024 hack |
| Delta Exchange India | 2018 | Operated in India by Excelium Technologies Pvt Ltd | Derivatives platform |
| Binance | 2017 | Global, no single headquarters | FIU-IND registered since 2024 |
The company's legal name often differs from the app's name, and the legal name is what you search for on the FIU-IND register. Registered office addresses and grievance contacts are published on each exchange's official website, usually in its terms, privacy policy or contact page. Read our reviews for more on each: CoinDCX, CoinSwitch, ZebPay, Mudrex, WazirX, Delta Exchange and Binance.
Why an Indian base matters
An exchange run by an Indian company is answerable under Indian law, takes rupee deposits directly and deducts TDS for you. With an offshore platform, disputes are harder to pursue from India, rupees usually move through P2P trades, and more of the tax work falls on you. That is one reason most Indians are better served by a domestic registered exchange. See the best legal crypto apps in India.
The government office that oversees exchanges
The Financial Intelligence Unit, India (FIU-IND), part of the Department of Revenue in the Ministry of Finance and based in New Delhi, registers crypto exchanges as reporting entities under the Prevention of Money Laundering Act. Its website, fiuindia.gov.in, lists registered entities. FIU-IND enforces registration (it had nine offshore exchanges blocked in January 2024 and fined Binance ₹18.82 crore), but it is not a consumer complaints office and cannot recover a stuck trade for you.
Crypto is not regulated as an investment by SEBI or the RBI, so there is no ombudsman for crypto trades. Tax questions go to the Income Tax Department through incometax.gov.in.
How to contact an exchange safely
- Use the official app or website. Raise a support ticket or use in-app chat. Find the link from your saved bookmark or the official app, never from a search result.
- Use the official email address listed on the exchange's website, and keep a record of your ticket number.
- Escalate to the grievance officer if support does not resolve your issue. Registered exchanges publish grievance contact details on their websites.
- Report fraud on cybercrime.gov.in or call 1930 if you have been cheated, and inform your bank.
Most exchanges do not offer walk-in support, so a visit to an office is rarely the way to fix an account problem.
Fake office and helpline scams
Scammers use exchange names because they sound trustworthy. In March 2026, CoinDCX's founders were briefly arrested over a fraud complaint in Thane; the court granted bail within days, saying there was no prima facie case, and CoinDCX said the fraud had been carried out by impersonators using its name. The lesson is simple: a brand name on a business card, WhatsApp profile or office sign proves nothing.
Watch for these signs:
- A "relationship manager" or "branch office" offering managed crypto investments with fixed returns.
- Customer care numbers found through search engines or social media.
- Requests to install screen-sharing apps, share OTPs or pay a fee to release a withdrawal.
- Payment to a personal UPI ID or a company name that does not match the exchange.
Read how to avoid crypto scams in India and check sites against our guide to the best crypto websites in India.
Frequently asked questions
Where are crypto exchanges located in India?
Most of India's large exchanges are based in Mumbai or Bengaluru. CoinDCX and ZebPay are in Mumbai, CoinSwitch and Mudrex in Bengaluru, and WazirX is now run from Singapore by Zettai Pte Ltd.
Which government office regulates crypto in India?
FIU-IND, under the Ministry of Finance, registers exchanges for anti-money-laundering purposes. The Income Tax Department handles crypto tax. There is no dedicated crypto regulator yet.
Can I visit a crypto exchange office for help?
Usually not. Exchanges provide support through their official app, website and email, and publish grievance contacts. Be wary of anyone offering in-person crypto services.
How do I complain about a crypto exchange in India?
Raise a ticket through the official app, escalate to the exchange's grievance officer, and report any fraud on cybercrime.gov.in or by calling 1930.
This article is AI-assisted, educational and general in nature. It is not financial advice and never a guarantee of profit. Every trade is at your own risk on your own exchange. See our risk disclosure and editorial policy.
